Return Policy

If you are not satisfied with your new FRENDS, you may return them within 15 days of product receipt for a full refund of the purchase price, less shipping. 

Policy is applicable to purchases made on For purchases made at one of our Authorized Retailers, please consult their policy.

To submit a return within the United States:

Please contact FRENDS Customer support via, or by phone at 1-877-733-7556 (Mon-Fri 8am-6pm PST and Saturday 8am-4pm PST).

Please note:
• Items must be undamaged and include original packaging. 
• Returns will be accepted within 15 days from the date of product receipt (*for consideration of holiday gifts, items purchased between November 15th and December 24th will be accepted for return until January 31, 2017, given all other guidelines are met.)
• Items purchased on sale are final and not eligible for return.
• If you received a damaged item, please call 1-877-733-7556 within 3 business days of receipt to report the problem.

Return + Shipping Process:
FRENDS is not responsible for any return item lost in transit. We highly recommend using a shipping carrier that provides insurance and tracking.

Please follow the instructions provided by our customer service team in order to return a warranty claim.
Call: 877-733-7556

For International Inquiries:
FRENDS Europe:
Call: +31-20-333-62-33

FRENDS Australia:
Call: +61-75-533-84-07