Get in Touch With Us
Got a question about how we review online casinos, spotted something that needs updating, or want to flag a concern about a listing? This page explains the best way to reach Online Casinos Australia and what you can expect once you do.
How to Get in Touch
Email is the most reliable way to contact us. Send your message to [email protected] and a member of our team will read it personally — we don't rely on automated replies to stand in for a real answer.
To help us respond faster, tell us upfront what your message is about. A quick line such as "bonus terms question" or "correction on a licence detail" lets us route your enquiry to the right person straight away rather than back and forth on the basics.
What You Can Contact Us About
We hear from Australian players and industry contacts for a range of reasons. Common ones include:
- Questions about a review — if something in one of our casino write-ups, bonus breakdowns or payment guides isn't clear, ask us directly.
- Corrections and updates — offshore operators change their bonus terms, wagering requirements, payment options and licensing details fairly often. If you notice something on wearefrends.com that looks out of date, we want to know so we can check it.
- Feedback and suggestions — if there's a topic, payment method or type of pokie you'd like us to cover in more depth, tell us. Reader input genuinely shapes what we write about next.
- Partnership and editorial enquiries — if you represent a casino operator, software provider or payment brand and want to discuss how we cover you, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — if you or someone close to you needs support around gambling, let us know in your message and we'll point you towards Australian services set up for exactly that.
Before You Write In: A Few Things We Cannot Do
Because Online Casinos Australia is an independent comparison and review site, there are limits to what we can help with directly. We don't hold player funds, process deposits or withdrawals, or manage anyone's casino account. If your enquiry relates to a specific transaction, a stuck withdrawal, a bonus dispute or account verification, that has to go through the operator in question — every online casino we cover, including VegasNow, LuckyOnes and the other sites listed on wearefrends.com, is an offshore business with its own support team and its own terms and conditions.
What we can do is help you understand what to look for before you raise that kind of issue with an operator — for example, checking wagering requirements, maximum cashout limits or KYC document requirements ahead of time, which is often covered in our individual reviews.
What Happens After You Email Us
Every message is read by an actual person on our team, not a bot. We aim to reply within a couple of working days, though this can stretch a little longer during busier periods — if that happens, we'll still follow up rather than let your message sit unanswered.
If your enquiry needs input from more than one person, for example a mix of an editorial correction and a licensing question, we'll coordinate that internally rather than ask you to repeat yourself.
Reader Accuracy Matters to Us
Details like licence numbers, bonus terms, minimum deposits and payment processing times move quickly in this industry, and we do our best to keep our coverage current as of 2026. If you've read something on wearefrends.com — including our guide to Best Non GamStop Casinos — that no longer matches what an operator is offering, telling us helps every other reader who visits after you.
We're not able to guarantee an outcome for individual disputes with operators, and we don't act as an intermediary between players and casinos. But if feedback from readers points to a pattern worth investigating, we take that seriously in how we review and rank sites going forward.
Next Step
If you're ready to write in, keep it simple: a short subject line, the details of your question or concern, and any relevant page or casino name from wearefrends.com. We'll take it from there.