If you are not satisfied with your new FRENDS, you may return them within 15 days of product receipt for a full refund of the purchase price, less shipping.
Policy is applicable to purchases made on www.wearefrends.com. For purchases made at one of our Authorized Retailers, please consult their policy.To submit a return within the United States:
• Items must be undamaged and include original packaging.
• Returns will be accepted within 15 days from the date of product receipt (*for consideration of holiday gifts, items purchased between November 15th and December 24th will be accepted for return until January 31, 2017, given all other guidelines are met.)
• Items purchased on sale are final and not eligible for return.
• If you received a damaged item, please call 1-877-733-7556 within 3 business days of receipt to report the problem.
Return + Shipping Process:
FRENDS is not responsible for any return item lost in transit. We highly recommend using a shipping carrier that provides insurance and tracking.
Please follow the instructions provided by our customer service team in order to return a warranty claim.